Appeal Foundry™ · policy
One address for support, refunds, licence questions and everything else.
Version dated 2 September 2026. Questions: hello@appealfoundry.com.
We reply within 2 business days. For anything about an order, include the Gumroad order number and the email address you used at checkout.
30-day money-back guarantee on every paid character and prop pack, defect claims at any time; terrain and landmark downloads are final sale. How it works: Returns & Refunds.
Files are delivered instantly by Gumroad, our merchant of record. If a download link has not arrived within a few minutes of paying, check your spam folder for the Gumroad receipt, then email us with the order number.
The shipped licence is on the Licence page. For terms it does not cover (multi-studio use, source hand-off to a client, exclusivity), email and ask.