Orders and delivery
Files are delivered instantly by Gumroad, our merchant of record. If a download link has not arrived within a few minutes of paying, check your spam folder for the Gumroad receipt, then write to us with the order number.
Support
Contact
One form for support, refunds, licence questions and everything else.
Write to us
2 business days typical reply
Version dated 2 September 2026.
How we can help
For anything about an order, include the Gumroad order number and the email address you used at checkout.
Refunds
30-day money-back guarantee on every paid character and prop pack, defect claims at any time; terrain and landmark downloads are final sale.
How returns workLicence and custom terms
The shipped licence is on the Licence page. For terms it does not cover (multi-studio use, source hand-off to a client, exclusivity), ask below.
Read the licenceSomething else
Bugs, missing files, engine import questions, or anything the pack page did not cover. Same form, same two-business-day reply.
Use the formWrite to us
Goes straight to the people who run the shop. Leave an email address if you want a reply.